Conditions générales de vente

Your Terms and Conditions section acts as a contract between you and your customers. It outlines the rules customers must follow in exchange for access to your information and services.

Typical elements in a Terms and Conditions agreement include:

The right to withdraw or cancel services and conduct financial transactions.
Managing customer expectations, such as limitations of liability for content errors or website downtime.
Clarifying copyright rules—covering attribution, adaptations, and commercial or non-commercial use.
Establishing rules for user conduct, including prohibitions on unlawful activity, hate speech, bullying, spam, and unauthorized promotions.
The ability to suspend or disable user accounts.
Any other terms necessary to protect your business and your users.

Return and Refund Policy

This section is where you describe your Return and Refund Policy to customers.

A typical Return and Refund Policy includes:

Return window – the number of days customers have to return an item.
Condition of items – items must be in a specific state (e.g. unworn, unused, in original packaging).
Reasons for return – such as receiving a damaged item or the wrong product.
Return process – how customers can initiate a return and contact customer service.
Refund process – terms for refunds, how long they take, and how payments are processed.
Customer support contact information – how customers can reach you for help.